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A journey from existential threat to frictionless Customer Experience. What can retailers learn from the music industry’s response to the threat from Napster?

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Beyond skin deep. How the beauty industry is innovating to build deeper relationships with consumers

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How could retail brands leverage techniques used in online gaming to increase engagement and revenue?

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Rockonomics - when Napster launched in 1999 the music industry faced oblivion, what can retail learn from its path to recovery?

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The encouraging benefits of remote customer research

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What could Travis Scott's live gig on Fortnite mean for the future of retail brands?

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